A supermarket cashier who wanted to get a few things off her chest recently contacted me. As I listened to her, I heard a message: I am a person. I have feelings. I react as you would to ...

Have you ever had the frustration of going to the store for a good deal only to find out from a cashier that one shopper had bought 20 of the item and cleared the shelf? How about witnessing a ...

Has this ever happened to you? You finish filling your cart with the week’s groceries, head to the checkout lane and place your items on the conveyor belt. The cashier announces the total and you hand ...

Q I am a cashier in a grocery store and am writing to you about the dark side of coupon use. You don’t have a concept of the abuse we go through daily at the hands of our coupon-clipping customers. I ...