Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex ...

Denver RTD has made strides in reducing the number of security incidents on its system year-to-year. On Sept. 18, the Transportation Safety Institute hosted a webinar that featured Denver Regional ...

Getting customer service management (CSM) right has the potential to transform your business into a customer satisfaction powerhouse, and the benefits don’t stop there, either. In fact, optimizing ...

IMSAS was established to support the review of management systems in countries embarking on new nuclear power programmes. It provides a structured approach for the self-assessment of the management ...

Abstract: Subscription business model has long been an industry favorite, and hence there is a need for scalable and efficient Subscription Management Systems (SMS) to successfully automate customer ...

The aircraft ground handling industry has undergone a transformative shift in recent years, driven by a growing emphasis on structured, data-driven safety frameworks. Safety Management Systems (SMS), ...

At XPONENTIAL 2025, a panel of aviation safety experts from the FAA, Amazon Prime Air, Causey Aviation Unmanned and UPS Flight Forward gathered to discuss a crucial topic that’s gaining momentum ...

Abstract: The purpose of the IT Service Portfolio Management (SPM) process is it to align an organization's service offering with its IT strategy. It is an integral part of every Service Management ...

A bureaucratic-sounding record of decision by a little-known oversight board recently codified a significant change for U.S.-based repair stations certified by the European Union Aviation Safety ...

The FAA requires that Part 135 and some Part 91 operators implement safety management systems (SMS) by May 2027. BCA Senior Editor Bill Carey discusses the industry’s progress toward meeting the new ...

PHMSA published an Advisory Bulletin in the Federal Register that advocates for the voluntary adoption of pipeline SMS by all regulated pipeline owners and operators. Shutterstock photo U.S.